Etiquette is defined as a code of social behaviour that is portrayed within conventional norms in society. Establishing positive and professional etiquette within business activities is pivotal to the success of the firm. It isn’t hard to conduct yourself to clients and everyday customers in a professional manner, however some employees’ tend to lack the professionalism or etiquette necessary to provide a positive brand image. Here are 5 must know etiquette for people that work in the service industry.
Smile and be Friendly During Interaction
You may run or work in a business that deals with customers or clients face-to-face on a daily basis. The first thing you should always do is greet with a positive smile and maintain interaction in a friendly manner. Whether your interactions with the customer are regarding a positive or negative nature, providing a smile and friendly service will go a long way in business activities. Whether business evolves or not, people will remember the firm based on the interaction with the one sole employee.
Always Listen to you Customers
When interacting with your customer, whether it is initial contact or ongoing, you should always listen to what they have to say. Whether you agree or disagree, the old terminology of ‘the customer is always right’ still stands. After you have listened to what they have to say, you can repeat what they have said to ensure your understanding. Here you can also provide suggestions or solutions and this will demonstrate to your customer that you have listened to them and understand their needs.